We use the quickest possible method of shipping to get your product delivered in a timely manner. Our shipping is always free* and, on average, takes 3-7 days to receive products ordered. We do not ship to P.O. boxes, or APO/FPO addresses; most products do not ship to Alaska or Hawaii. International orders may take 15-20 days. In order to offer free shipping, we have made special arrangements with our suppliers that do not yet include overnight delivery. Our shipping methods vary from supplier to supplier. Our suppliers ship UPS, FedEx, DHL, USPS, and Freight.
*Please take this into consideration during the holidays, and try to make orders approximately 10-12 days in advance.
Returns: Our purpose is to provide you with the best service that we can. If you are not satisfied after initial inspection with quality, materials, or workmanship; please contact us here with the product number and reason for return. Please allow 15 business days (M-F) to process your credit from the day we receive products back into inventory. As noted in our Conditions of Use, products in which color does not affect use (laptops, disk, and some televisions) are not subject for return for such specified reason. Acceptable returns are: Damaged/Defective, Damaged During shipping, Mis-shipment, and Data Error. Most returns are for refund only, and a 20% restocking fee and shipping cost will be charged for all non-defective returns. We do not offer “buy and try”. Please make sure you are purchasing the right unit for you. Other shipping/return policies include:
Carrier Loss, Damage/Theft: Claims for lost shipment, or damage must be reported within 10 days of delivery/expected delivery date. Packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Damaged during shipping: Customers should not accept a damaged package from UPS. Also, the customer should contact their local UPS office if the product is damaged and we should be notified within 24 hours of receipt of the shipment so that we can arrange for UPS to do an “Inspect and Retrieve” on the shipment. After UPS has done their inspection, the product will be returned and a credit will be issued. In this case, the product, freight, and handling will be credited. If you are unable to refuse delivery, please note the damage with the carrier, then contact us immediately regarding the damage.
Lost Shipments: If your shipment is not received please notify us of non-receipt of your shipment. Our customer service will be happy to contact the carrier and find out the status of your shipment. In the event that your shipment is lost a trace will be started with the carrier. Tracers normally take 1-2 weeks. The carrier will attempt to locate your shipment. If the shipment cannot be found the carrier will close the trace and supply claim paperwork. Once the claim paperwork is received credit will be issued for the missing shipment.
Kid and baby apparel: New merchandise can be returned at the recipient’s expense within 20 days of shipping for a refund of the product(s) purchase price unless otherwise noted. Returns are accepted under the following conditions:
• The product is undamaged and 100% within its original packaging and tags.
• It has not been personalized in any way.
• All original receipts and invoices accompany the purchase.
Fragrances or cosmetics are not eligible fo return
Jewelry and watches: We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Otherwise, shipping costs on merchandise being returned to is to be prepaid by the customer. A new order must be placed for any replacement merchandise. Regardless of the shipping method, all orders are fully insured. We must be notified of an incorrect order or damaged product within 3 business days of receipt of merchandise. We are not responsible for typographical errors.
Jewelry and watch items eligible for returns: Defective merchandise- Please note that our jewelry contains genuine stones and uses hand workmanship. As such, there may be small variations between pieces due to workmanship, and normal, naturally occurring variations in stones. This is part of the beauty and charm of the jewelry and is not considered a defect. Supplier Mis-shipment or data error; non-defective correctly shipped merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less shipping and restocking fee of 20%.
Items NOT Eligible for returns: We regret that we cannot replace products damaged due to accidents, improper care and normal wear and tear; we also cannot accept returns on discontinued or tarnished merchandise.
Computer and laptop: We generally do not accept a lot of the home entertainment, video games, and unopened software back. The following are our computer and laptop return policies:
*Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
*Defective product must be in original factory carton with all original packing materials
*All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
*Returns must be shipped freight prepaid.
* If the product is found to be non-defective, an inspection fee of 15% per unit will be billed to your account.
*We will not accept discontinued products back. You must re-sell or contact the manufacturer.
SPECIAL RETURNS:
Kodak- you must contact Kodak directly at 800-235-6325.
Xbox- no returns on X-box 360 consoles.
Xbox Software and Accessories - We will accept defective returns up to 25 days from date of invoice. All software and accessories must be returned for same product replacement only, no credit.
PlayStation Consoles - We track serial numbers on all consoles. Defective return window is 25 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 25 days from date of invoice. All software and accessories must be returned for replacement of same product only, no credit.
Nintendo Consoles - We track serial numbers on all consoles. Defective return window is 25 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 25 days from date of invoice. All software and accessories must be returned for replacement of same product only, no credit.
JVC- No returns on color television, VCR, DVD, camcorders or Home Theater Systems. Authorized service center repair only (800-537-5722).
Panasonic CE- No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Samsung- Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. You must contact Samsung for all returns at 1-800-SAM-SUNG.
Sony -Sony does not accept returns.
Toshiba- No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, and Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)
Coby Electronics- We are not able to accept items from this manufacturer back. You must go directly to the manufacturer and have your item returned.
Consumables- We cannot take back consumables, i.e. paper, ink, software, cd/dvd disks, etc. If the item is sent back the supplier may refuse the package, especially if opened.
Asus- Contact the manufacturer at 888-678-3688.
Acer- We can only accept defective products for this manufacturer. You may need to call the manufacturer directly depending on the situation. Customer must have model #, serial #, problem & proof of purchase when calling. (800) 816-2237
Elitescreens- Please contact manufacturer directly.
Hideki Electronics-Defective returns ONLY. For replacements of the same model only, contact the manufacturer, 30 day warranty.
Refrigerator/ Wine Coolers/Freezers -We cannot accept these back. You must file a damage claim with the shipper if damaged or contact the manufacturer if defective.
Haier America Trading -You must contact the manufacturer directly at 877-337-3639.
Honeywell- Contact Honeywell directly.
Vizio Products- (888) 849-4623
Items from the following manufacturers require returns to be handled directly through their own Returns Dept: ADS TECHNOLOGY, ARGOX, AVID, AXIS, BELLA, BRUNTON, CANON WIDE FORMAT PRINTERS AND SUPPLIES, COBRA, COKIN, CONTOUR, CASIO, ELMO, FARGO, INFOCUS, HITACHI, MATROX, NIKON (specified items), PANASONIC, PIONEER, PRIMERA, RIMAGE, SAMSUNG, SMARTSOUND, SONY CHEMICAL, SWANN, TERAPIN, TOMTOM, ULEAD, ZEBRA
